UGC that doesn’t run paid is only half the job
UGC has two lives: organic and paid. Organic builds presence and community, but paid adds control:
budget, targeting, frequency, scale. That’s why we build UGC into funnels with KPIs and systematic testing.
Execution typically runs through Social Media Marketing
,
while “active demand” is captured in parallel via Search Engine Marketing
.
Creative testing framework
- Angles:
problem / outcome / proof / objection / comparison.
- Hooks:
3–10 openings per angle.
- Formats:
face-to-camera, demo, unboxing, screen-record, voiceover.
- Offers:
different value props/CTAs by funnel stage.
KPIs that matter (by stage)
Success isn’t “it has views”. It’s: what the user does next.
We define KPIs per funnel stage.
Top-of-funnel KPIs
- Thumbstop / 3-sec view:
how well it stops the scroll.
- VTR / watch time:
how long it holds attention.
- CTR:
whether the message motivates the next step.
Conversion KPIs
- CVR:
landing page → lead/purchase.
- CPL/CPA:
acquisition cost (and lead quality).
- ROAS/MER:
for e-commerce environments.
Tracking & attribution: without them, budget gets wasted
To scale UGC correctly, you need solid measurement:
events, UTMs, conversion tracking, and a clear view of the funnel.
This is a core part of Analytics & CRO
.
With proper tracking, we can decide which angles deserve scale and which are fatigued and need replacement.
UGC for e-commerce: how it connects to revenue
In e-commerce, UGC is one of the strongest conversion levers because it shows use/outcome and reduces uncertainty.
We connect this with E-Commerce Marketing
for creative strategy, product page optimisation, and post-purchase flows.
Retention: UGC’s “second revenue”
UGC isn’t only for acquisition. It can be used for onboarding, education, and upsell.
The “glue” comes from automations through Email Marketing & CRM
,
delivering the right content at the right time (nurture, reminders, post-purchase usage, cross-sell).
When you need 360 coverage
For brands that run beyond digital (TV/OOH), influencer/UGC can act as a “social proof layer” across a broader strategy.
In these cases, we align message and assets with Media Buying 360 (TV & OOH)
so the experience stays consistent everywhere.